The access to the customer and technical support that a shared web hosting company offers will tell you a lot about the services they supply as well. If you are allowed to use only e-mail messages and / or tickets, you have almost certainly found a reseller and not the website hosting provider. When this is the case, you'll have to wait for several days so as to get an issue resolved as the reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for additional assistance. If the provider offers different ways of communication with short response time that are available at any time, they are almost certainly the top provider, not just a reseller. So you'll get timely assistance and top-notch support because they'll have immediate access to the servers where your account is. No matter what the problem - technical or sales, it is generally better to be able to communicate with your website hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of receiving assistance promptly, that's why our shared web hosting services come with 24/7 tech support and several options for communication. If you don't have an account yet, you can easily phone us or use our live chat and talk to a live agent, so as to find out about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up ordering a service that you can't use. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of suppliers that you can find today, we reply to all of the tickets within the hour, so you won't need to wait for an entire day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you will be able to reap the benefits of our 24/7 technical support services even on public holidays. Your web sites will be available constantly and so will we. With many different communication options, you are able to select the most convenient way to get in touch with us and learn more about our services if you don't have an account yet, or ask for support if you're already our customer. You are able to call us, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour answer time warranty, even though it rarely takes more than 20 min to get assistance regardless of the complexity of the trouble. With our customer and technical support services, we are there for you every time you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

In case you acquire a virtual private server through us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. When you are a current customer and you require assistance with a technical issue that requires more time to investigate or resolve, you will be able to open a support ticket from your billing account or you can send an email and we'll take care of the trouble and send you an answer within the hour. The reply time is guaranteed 24/7, which includes weekends and holidays, still for many issues it takes less than 30 mins to receive assistance. The support service covers the VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Web Hosting

All of the dedicated server plans that we provide come with 24/7 support through different means of communication and with a one-hour maximum reply time warranty. In case you want to find out more about the packages or you have any kind of general or billing questions, you'll be able to call one of the local numbers that we have globally or you could use our live chat support and talk with a live agent. For strictly technical matters that need some help from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an e-mail message, because all these channels are more appropriate to keep track of a specific problem. The response time for them rarely is more than 30 minutes, so that you can forget about having to wait for a full day in order to get support. The support service is available for all the server-related issues, including the pre-installed software. When you need support for third-party applications, you may consider adding the Managed Services upgrade that we provide for all packages.