Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting services come bundled with an integrated support ticket system, which is an indivisible part of our custom-created Hepsia Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything associated with the hosting service itself in one location – invoices, website files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different admin consoles. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with just a few mouse clicks without having to sign out of your Control Panel. During the process, you may select a category and our system will offer you a variety of educational articles, which will give you additional info and which may help you fix any specific issue before you actually submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you wish to touch base with our client support team representatives, you’ll be able to send a support ticket directly from your Hepsia Control Panel instead of using an entirely different technical support platform like you’ll have to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without effort and to look through older tickets using a clever search box. Also, you’ll be able to browse the relevant knowledgebase articles that our system will offer you in accordance with the problem category that you select for your new ticket. You can do all of these procedures without logging out of your Control Panel at any moment, which means that if you confront any obstacle or have an enquiry, you can contact our technicians and solve the problem at hand in less than 1 hour through one platform.