A live chat is one of the many channels of communication supplied by some hosting companies as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it will make it less likely to misspell or misunderstand a word as compared to a telephone call with a representative. Furthermore, when the issue that you experience needs some time to be reviewed and taken care of, you're able to do something else at the same time instead of just waiting, like you would have to do if you call. Also, you can use a live chat assistance service totally free provided that you have Internet accessibility even when your hosting supplier is based in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Web Hosting

Together with the telephone and ticket support, our company provides live chat support too. You will be able to get in touch with us every day, including holidays and weekends, and we can give you more information about the Linux shared web hosting services that we offer in case you are not a customer yet, or about common and billing questions in case you already have an account. Though for entirely technical matters you'll need to open a ticket to our tech support, since such matters need more time to be dealt with, you may still get in touch with us through our live chat for some technical details. To give you an example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you a long time. Even when our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all our future and current clients. In case you're searching for a new hosting account, you're able to chat in real time to one of our representatives and get more info about our semi-dedicated hosting services so that you can pick the best plan for your websites. If you already own an account with us, we can support you timely with general, billing and first-level technicalissues. Though in certain cases you may have to open a ticket since there're problems that can't be resolved on the live chat, we will help you with numerous standard jobs, like setting up an email account in an e-mail client or redirecting one domain to another one. Thus, you will receive timely support and you'll save time and effort.