One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting services include a sixty-minute reply guarantee, which goes to say that regardless of what inquiry or issue you may have, we’ll always be there to assist you. Actually, it rarely takes more than 30 minutes to get a problem fixed or a query answered, and this is valid for both sales and technical matters. Our tech support engineers are available 24-7, even on official holidays and weekends, which means that you’ll always obtain swift assistance. We know just how precious time can be, so by the time we respond to your support ticket or e-mail, we’ll have investigated the issue and, if we haven’t found a solution, we will provide you with more information about what you have to do on your end, if the situation necessitates this. With our support service, you can be certain that there will be somebody to lend you a helping hand momentarily, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a customer support ticket from your web hosting Control Panel or write an email connected with your semi-dedicated server, you will obtain an answer within less than 1 hour. You can touch base with us at any time in regards to general, billing or technical matters and given that we will be at your disposal day and night, you will invariably get help right on the spot. Depending on the particular question or issue, we will provide you with more details, eliminate the problem if it’s been caused by something that’s within our reach or instruct you on what to do on your end in case you have to edit some setting for a web-based app that we don’t have access to. You can forget about waiting for a day for every reply. In reality, in the majority of cases we reply to emails and tickets within twenty-twenty five minutes max.