If you ever experience a problem with your site and are incapable of resolving it yourself, ask the hosting company’s customer service staff to assist you to bring the website back online. A quick resolution would be the best-case scenario, but many companies answer within 24 hours and even more, particularly if you’re dealing with a hosting reseller. Even if the problem can be easily solved, your site may not work satisfactorily or may not be available whatsoever for a long time interval, so you may lose potential clients as it is extremely unlikely that anybody would go back to an out-of-order site. This is why, you ought to make sure not only that you can get in touch with your web hosting provider, but also that they can reply and help you in a timely fashion. If a script update does not go smoothly or you erase something mistakenly, for instance, the site must be fixed speedily in order to prevent protracted downtime.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting services include a sixty-minute reply guarantee, which goes to say that regardless of what inquiry or issue you may have, we’ll always be there to assist you. Actually, it rarely takes more than 30 minutes to get a problem fixed or a query answered, and this is valid for both sales and technical matters. Our tech support engineers are available 24-7, even on official holidays and weekends, which means that you’ll always obtain swift assistance. We know just how precious time can be, so by the time we respond to your support ticket or e-mail, we’ll have investigated the issue and, if we haven’t found a solution, we will provide you with more information about what you have to do on your end, if the situation necessitates this. With our support service, you can be certain that there will be somebody to lend you a helping hand momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a customer support ticket from your web hosting Control Panel or write an email connected with your semi-dedicated server, you will obtain an answer within less than 1 hour. You can touch base with us at any time in regards to general, billing or technical matters and given that we will be at your disposal day and night, you will invariably get help right on the spot. Depending on the particular question or issue, we will provide you with more details, eliminate the problem if it’s been caused by something that’s within our reach or instruct you on what to do on your end in case you have to edit some setting for a web-based app that we don’t have access to. You can forget about waiting for a day for every reply. In reality, in the majority of cases we reply to emails and tickets within twenty-twenty five minutes max.