A 99.9% Server Uptime
Our shared web hosting system is based on a reliable, enterprise–class hardware configuration and a heavily customized Linux variation. So, regardless of what your website is, or how many web site visitors you have, or even in case there’s a denial–of–service attack, our web hosting servers will remain up and your websites will remain accessible online.
All Linux shared web hosting services plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s vital that you also build your own network architecture. That is why we built a custom–configured internal network in each one of our datacenters. Based on first–rate Juniper switches and routers, our internal network allows for shockingly fast data transfer speeds and is also completely redundant.
In this way, you will take advantage of a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, regardless of which web hosting package you have chosen.
A 30–Day Money–Back Guarantee
Just like with every other service, when it is your hard–earned cash at stake, you can’t feel truly secure. That is why, with each of our cloud hosting packages our company offers a 30–day money–back guarantee. In case you do not feel content with our service or if you need to use a bit more robust hosting solution, like a VPS hosting or a dedicated web hosting – you will receive a full refund, with no hidden costs or return charges.
24/7 Technical Support
We’ve meticulously handpicked each single member of our 24x7 support department so that we can provide the best possible technical support that you can get. Each one of our support engineers has several years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Besides, they’re available 24/7 – you’ll be able to contact them at any time and they’ll get back to you ASAP.
Their average support ticket response time is under twenty minutes, whereas with other hosting companies you have to wait around for days. What’s more, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to within one hour.