Technical Support Channels
A One–Hour Support Ticket Response Guarantee
Every single assistance request you send to us will be responded to within maximum one hour. If for any reason whatsoever your support ticket or e–mail requires further assistance from a sysadmin, we will forward it and leave a comment to let you know that your case is being examined. If you make use of our Admin Services package, any of the server management tasks included there will be performed at a time that suits you.
A Top–Notch Client Care Service
We will be available to you 24/7/365 to answer any inquiries that you may have regarding our Website Control Panel or any of the applications that we have installed on your behalf on the server. If you also require help tackling server admin tasks, you can take a look at our Admin Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and installation services
A User–Friendly Help Section
Our Website Control Panel was pre–installed for each Linux dedicated hosting server. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the actions that you can perform. Most how–to articles in addition video versions which show all the tasks that you can carry out in a very illustrative way. You will find the help articles and the video tutorials in the upper right corner of each section of the Website Control Panel.