Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Website Control Panel you can find a comprehensive Help section featuring multiple educational articles and frequently asked questions. They are contributed by our support team of seasoned technicians. Simply fill in your question and our clever system will return the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • We have compiled a selection of step–by–step video tutorials that detailedly illustrate how you can take care of a typical problem connected to your Linux shared web hosting services account. You can find the training videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7 customer support service with a 1–hour support ticket response time guarantee. A group of experienced technical support engineers will be online for you to reply to all the queries that you could have. During non–busy times, a reply will be given in even less than twenty minutes.