Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Our crew of technicians will do their best to respond to your help demands within less than 1 hour. If, however, the problem you have stumbled upon requires help from the Administrators’ =Dept,= we are going to send the ticket to the person in charge and will write a comment to let you know.

  • Top quality support service

  • Top–quality Customer Support Service

  • We deliver 24x7 client support by using a super–fast ticket program included in your Control Panel. You can contact us all the time about any of the software packages that come pre–configured on the virtual server, such as the desired Operating System, the server management panel and our in–house designed Website Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • An in–depth and routinely updated collection of articles is incorporated into our custom–built Website Control Panel. It gives you quick tips about how to conduct all the main site control jobs. The Help area provides thorough how to tutorials and step–by–step video lessons. You can access the Help zone by clicking on the Help or Video buttons in the top right part of each Control Panel section.